Everything you need to know about shopping at Head 2 Head — shipping, payments, returns, product care, and more.
Yes — every order ships in plain, unmarked packaging. No logos, no product names, no branding of any kind on the outside of the box or mailer. Your privacy is guaranteed.
Orders are processed within 2–3 business days. Standard shipping takes 5–7 business days after processing. Expedited shipping (2–3 business days) is available at checkout.
Shipping rates are calculated at checkout based on your location and selected method. Orders of $50 or more qualify for free standard shipping anywhere in the US.
Yes. Once your order ships, you will receive a tracking number via email. You can also check on your order by contacting us with your order number.
We currently ship to all 50 US states only. International shipping is not available at this time.
Browse our shop, add items to your cart, and proceed to checkout. Age verification is required before completing your purchase. All orders are processed securely through Stripe.
No account is required — you can check out as a guest. For faster checkout on future orders, you can create a free account.
Orders are processed quickly. Contact us within 1 hour of placing your order at support@h2hadultnsmkshop.com and we will do our best to accommodate changes before shipment.
Orders may be cancelled if billing or shipping address cannot be verified, or if our fraud prevention system flags the order. If you believe this was a mistake, contact us and we will investigate.
We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover — processed securely through Stripe.
Yes. All transactions are processed by Stripe, a PCI-DSS Level 1 certified payment provider. Your full card number is never stored on our servers.
Your statement will show a discreet billing descriptor — not "Head 2 Head," not any product name. Your privacy extends to your billing as well as your packaging.
We accept returns within 30 days of delivery on unused items in original packaging. To start a return, visit our Returns & Refunds page or contact us.
Contact us within 48 hours of delivery with a photo of the damage. We will arrange a replacement or full refund — no need to return the damaged item.
For hygiene reasons, adult novelty products that have been opened or used cannot be returned. Damaged, defective, or incorrect items are always eligible regardless of condition.
Once we receive and inspect your return, refunds are issued within 5–7 business days to your original payment method. You will receive an email confirmation when the refund is initiated.
Yes. We only carry body-safe, phthalate-free products from vetted manufacturers. All adult novelties are made from medical-grade silicone, ABS plastic, glass, or stainless steel — never toxic materials.
Yes. Our smoking glass is made from genuine borosilicate glass — the same heat-resistant material used in laboratory glassware. It handles thermal shock better than soft glass and is built to last.
Yes. All Head 2 Head products are sourced directly from authorized distributors. We do not sell counterfeit or grey-market goods.
Yes — browse our Games & Couples and Adult Novelties categories, or check out our curated Bundles designed for two.
Each product page includes a full description and specifications to help you decide. If you have specific questions about materials, size, or compatibility, contact us — we are happy to recommend products based on your needs.
Cleaning depends on the material. Silicone toys can be boiled or washed with warm water and mild soap. Glass and stainless steel are dishwasher safe on the top rack. Always dry thoroughly before storing. Never use silicone-based lubricants with silicone toys — use water-based or oil-based lubricants instead.
Store glass in padded cases away from edges where it could chip. Keep pieces out of direct sunlight and extreme temperatures. Clean with isopropyl alcohol and cotton swabs for daily maintenance, or use a dedicated glass cleaner for deeper sessions.
Silicone toys are compatible with water-based and oil-based lubricants — never use silicone-based lubricants on silicone toys. Glass, stainless steel, and borosilicate glass work with all lubricant types. Check the product page for specific material care guidance.
Florida law and industry standards require adult retailers to confirm all customers are 18 or older before browsing or purchasing adult products. This protects minors and keeps us compliant.
Age verification is a session-level check only. We do not store your date of birth or collect personal identification documents. Your privacy is respected from the first click.
Head 2 Head is a Florida-based adult lifestyle and smoke shop. We operate online and ship across all 50 US states from our Florida fulfillment location.
You can call us at (813) 965-8412, visit our Contact page to send us a message, or email us at support@h2hadultnsmkshop.com. We respond within 1 business day.
We are an online-only retailer at this time. All orders are placed through our website and shipped directly to you — discreetly and securely.
Still have a question? Contact us — we respond within 1 business day.